The leadership at The Queen’s Health Systems should do some self-reflection and think long and hard about the guiding principles by which it was founded by Queen Emma and King Kamehameha IV in 1859.

By balance-billing members due to its inability to resolve a contract dispute with another large health-care provider for emergency room services, it is operating against the clearly articulated “Guiding Principles and Shared Values” of C.A.R.E. (Compassion, Aloha, Respect and Excellence) (“Kaiser sues The Queen’s Health Systems over ‘unfair billing practices’,” Star-Advertiser, June 13).

This is a terrible legacy for the outgoing CEO and precedent for the incoming CEO to walk into. Queen’s should do the right thing, and stop hurting community members because of its inability to resolve a contract dispute. Its actions are not “honoring your Founders or living the Queen Emma Way.”

Christian Fern

Waialae-Kahala

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