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Southwest Airlines flight cancellations continue as DOT investigates

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VIDEO BY AP
Southwest Airlines scrubbed thousands of flights again Tuesday following the massive winter storm that wrecked Christmas travel plans across the U.S. The federal government said it would investigate why the company lagged so far behind other carriers.
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ASSOCIATED PRESS

A Southwest Airlines aircraft lands at St. Louis Lambert International Airport Wednesday, Dec. 28, in St. Louis.
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ASSOCIATED PRESS

Southwest Airlines flights continue to show as cancelled at Midway International Airport Wednesday, Dec. 28, in Chicago.
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ASSOCIATED PRESS

A Southwest Airlines employee helps a traveler search for bags amongst hundreds of other checked bags at baggage claim at Midway International Airport as Southwest continues to cancel thousands of flights across the country Wednesday, Dec. 28, in Chicago.
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ASSOCIATED PRESS

A Southwest Airlines employee helps a traveler search for bags amongst hundreds of other checked bags at baggage claim at Midway International Airport as Southwest continues to cancel thousands of flights across the country Wednesday, Dec. 28, in Chicago.
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ASSOCIATED PRESS

A Southwest Airlines employee helps a traveler search for bags amongst hundreds of other checked bags at baggage claim at Midway International Airport as Southwest continues to cancel thousands of flights across the country Wednesday, Dec. 28, in Chicago.
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ASSOCIATED PRESS

Hundreds of Southwest Airlines checked bags are piled at baggage claim at Midway International Airport as Southwest continues to cancel thousands of flights across the country Wednesday, Dec. 28, in Chicago.
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ASSOCIATED PRESS

A Southwest Airlines jet arrives at Sky Harbor International Airport, Wednesday, Dec. 28, in Phoenix. Travelers who counted on Southwest Airlines to get them home suffered another wave of canceled flights Wednesday, and pressure grew on the federal government to help customers get reimbursed for unexpected expenses they incurred because of the airline’s meltdown.
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ASSOCIATED PRESS

A Southwest Airlines ground operations crew member waits to guide an arriving jet into a gate, Wednesday, Dec. 28, at Sky Harbor International Airport in Phoenix. Travelers who counted on Southwest Airlines to get them home suffered another wave of canceled flights Wednesday, and pressure grew on the federal government to help customers get reimbursed for unexpected expenses they incurred because of the airline’s meltdown.
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ASSOCIATED PRESS

Luggage is piled up in the baggage claim area inside the Southwest Airlines terminal at St. Louis Lambert International Airport Wednesday, Dec. 28, in St. Louis.
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ASSOCIATED PRESS

Wheelchairs and caution tape restrict access to the baggage claim area inside the Southwest Airlines terminal at St. Louis Lambert International Airport Wednesday, Dec. 28, in St. Louis.
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ASSOCIATED PRESS

A person works behind the Southwest Airlines ticket counter inside St. Louis Lambert International Airport Wednesday, Dec. 28, in St. Louis. Families hoping to catch a Southwest Airlines flight after days of cancellations, missing luggage and missed family connections suffered through another wave of scrubbed flights, with another 2,500 pulled from arrival and departure boards Wednesday.
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ASSOCIATED PRESS

A worker pauses while sorting through a pile of unclaimed luggage cordoned off by caution tape inside the Southwest Airlines terminal at St. Louis Lambert International Airport, Wednesday, Dec. 28, in St. Louis.
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ASSOCIATED PRESS

A traveler looks at luggage in the baggage claim area inside the Southwest Airlines terminal at St. Louis Lambert International Airport, Wednesday, Dec. 28, in St. Louis.

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Southwest Airlines flight cancellations continue to snowball