Honolulu Star-Advertiser

Friday, December 13, 2024 80° Today's Paper


Top News

Feds review Hawaiian and other airlines’ privacy practices

JAMM AQUINO / 2020
                                Two Hawaiian Airlines Airbus A-330 and an A321 Neo, right, are seen on the tarmac at the Daniel K. Inouye International Airport.
1/2
Swipe or click to see more

JAMM AQUINO / 2020

Two Hawaiian Airlines Airbus A-330 and an A321 Neo, right, are seen on the tarmac at the Daniel K. Inouye International Airport.

ASSOCIATED PRESS / 2021
                                A passenger waits for a Delta Airlines flight at Hartsfield-Jackson International Airport in Atlanta. The U.S. Department of Transportation said that it will review how airlines protect personal information about their passengers and whether they are making money by sharing that information with other parties.
2/2
Swipe or click to see more

ASSOCIATED PRESS / 2021

A passenger waits for a Delta Airlines flight at Hartsfield-Jackson International Airport in Atlanta. The U.S. Department of Transportation said that it will review how airlines protect personal information about their passengers and whether they are making money by sharing that information with other parties.

JAMM AQUINO / 2020
                                Two Hawaiian Airlines Airbus A-330 and an A321 Neo, right, are seen on the tarmac at the Daniel K. Inouye International Airport.
ASSOCIATED PRESS / 2021
                                A passenger waits for a Delta Airlines flight at Hartsfield-Jackson International Airport in Atlanta. The U.S. Department of Transportation said that it will review how airlines protect personal information about their passengers and whether they are making money by sharing that information with other parties.

WASHINGTON >> Federal officials said today they will review how airlines protect personal information about their passengers and whether they are making money by sharing that information with other parties.

The U.S. Department of Transportation said its review will focus on the 10 biggest U.S. airlines and cover their collection, handling and use of information about customers.

“Airline passengers should have confidence that their personal information is not being shared improperly with third parties or mishandled by employees,” Transportation Secretary Pete Buttigieg said.

A spokeswoman for the trade group Airlines for America said, “U.S. airlines take customers’ personal information security very seriously, which is why they have robust policies, programs and cybersecurity infrastructure to protect consumers’ privacy.”

In announcing the review, the Transportation Department did not make allegations against any of the carriers or cite any events that might have prompted the move. A spokesman said it is being done “proactively” to help the department determine how to protect passengers’ information.

The department said it sent letters to each of the airlines — Delta, United, American, Southwest, Alaska, JetBlue, Spirit, Frontier, Hawaiian and Allegiant — about their procedures for collecting and using passenger information, including “monetization of passenger data, targeted advertising, and prevention of data breaches.”

The agency also asked airlines if they have received complaints about employees or contractors mishandling personal information.

Delta, United, American, Southwest and Alaska referred questioners to the Airlines for America statement. Allegiant, which is not part of the trade group, said protecting customer data is a priority, and it welcomes the government review.

By participating in online discussions you acknowledge that you have agreed to the Terms of Service. An insightful discussion of ideas and viewpoints is encouraged, but comments must be civil and in good taste, with no personal attacks. If your comments are inappropriate, you may be banned from posting. Report comments if you believe they do not follow our guidelines. Having trouble with comments? Learn more here.