Regarding your editorial, “New bulky item pickup plan iffy” (Star-Advertiser, Our View, May 28), the resulting mess with multifamily buildings could have been avoided had the city met with condo boards and building and property managers during the planning stages.

Instead, they declined invitations to explain the pilot program. It was only after pushback from residents and managers of these properties that they agreed to let individuals call for appointments instead of forcing the job on managers.

The intent was to fix the software last week. The software vendor is having difficulties, leaving hundreds of thousands who live in these buildings twisting in the wind. Imagine a 400-unit building where you can only sign up to have 20 items removed monthly.

The immediate solution is one suggested at a City Council Budget Committee hearing: Implement the program now for single-family homes and keep the old system for multifamily buildings until the many kinks can be addressed.

Lynne Matusow

Downtown Honolulu

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