comscore Hawaiian tops U.S. carriers in punctuality | Honolulu Star-Advertiser
Top News

Hawaiian tops U.S. carriers in punctuality


Hawaiian Airlines led U.S. carriers in punctuality in February and also had the fewest flight cancellations.

However, the state’s largest carrier had the third-worst consumer complaint ratio of 16 domestic airlines, according to data released today in the U.S. Department of Transportation’s Air Travel Consumer Report.

Hawaiian had 91.8 percent of its domestic flights arrive on time to beat the industry average of 79.6 percent. Hawaiian had only seven cancellations out of 5,430 flights in February for a cancellation rate of 0.1 percent.

But Hawaiian had 16 consumer compliants during February, or 2.13 per 100,000 passengers and higher than the industry average of 1.14. Only Virgin America (3.19) and Frontier Airlines (6.01) had higher complaint ratios.

Hawaiian also was fifth in fewest mishandled baggage reports with 2.13 per 1,000 passengers, or 1,494 total reports out of 702,095 passengers.

Comments have been disabled for this story...

Click here to see our full coverage of the coronavirus outbreak. Submit your coronavirus news tip.

Be the first to know
Get web push notifications from Star-Advertiser when the next breaking story happens — it's FREE! You just need a supported web browser.
Subscribe for this feature

Scroll Up