Hawaiian Airlines led U.S. carriers in punctuality in February and also had the fewest flight cancellations.
However, the state’s largest carrier had the third-worst consumer complaint ratio of 16 domestic airlines, according to data released today in the U.S. Department of Transportation’s Air Travel Consumer Report.
Hawaiian had 91.8 percent of its domestic flights arrive on time to beat the industry average of 79.6 percent. Hawaiian had only seven cancellations out of 5,430 flights in February for a cancellation rate of 0.1 percent.
But Hawaiian had 16 consumer compliants during February, or 2.13 per 100,000 passengers and higher than the industry average of 1.14. Only Virgin America (3.19) and Frontier Airlines (6.01) had higher complaint ratios.
Hawaiian also was fifth in fewest mishandled baggage reports with 2.13 per 1,000 passengers, or 1,494 total reports out of 702,095 passengers.