A city auditor released a report today that found serious flaws with the Handi-Van paratransit system, despite the steps that transit officials have taken to improve the service.
The audit found that Oahu Transit Services, which runs TheBus as well as the Handi-Van, offered limited service in ways that violated the Americans with Disabilities Act.
The Handi-Van audit said that the paratransit vans’ on-time arrival declined by five percent in the past three years, and that the system had a “significant” number of “excessive” trips last year that kept passengers on the vans for far too long.
The audit recommended raising Handi-Van’s $2 fare for a one-way trip — a price it said hasn’t been raised since 2001. Mike Formby, the city’s Department of Transportation Services Director, said the city doesn’t have plans to raise that fare and would have to discuss the idea with the City Council.
Formby added that the city agreed with the audit’s findings and that none of them were a surprise. Handi-Van is the “most-challenging operation within our transit system and we acknowledge the areas that need to be improved,” he said today.
The audit found that Oahu Transit Service isn’t fully using new real-time scheduling software in ways that could free up rides for more disabled passengers. It found that the city could do a better job overseeing the Handi-Van service.