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HPD says problem affecting 911 system has been resolved

Honolulu police officials said all 911 service has been restored this afternoon after a phone line problem led them to ask the public limit 911 calls to emergencies only.

Honolulu Police Department said just after 1 p.m., that “the 911 technical situation has been resolved. Please dial 911 for police, fire or ambulance service.” This morning, HPD had alerted the public that Hawaiian Telcom reported a suspected break in its fiber network that could cause disruptions, including to some 911 service.

HPD Capt. Rade Vanic said in an email that “Hawaiian Telcom has informed us that the cause is still under investigation.”

Any disruptions in the network likely only affected customers in the Mililani Mauka and Royal Kunia areas but police had asked everyone on Oahu to limit 911 calls to emergencies, Vanic said.

Vanic said the 911 system was not directly affected but some callers may have had trouble placing calls, including to 911.

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