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Waitlisted for hospice care — ‘it’s devastating’

  • NEW YORK TIMES / OCT. 12
                                Dr. Helen Kao, right, palliative care doctor and medical director at Lumina Hospice & Palliative Care, adjusts 89-year-old Anne Cotton’s oxygen during a checkup in Cotton’s apartment in Corvallis, Ore. Lumina and other hospices that serve Benton County, Ore., are grappling with pandemic-fueled staff shortages, which have forced them at times to turn away new patients or delay their enrollment — as it did with Cotton.

    NEW YORK TIMES / OCT. 12

    Dr. Helen Kao, right, palliative care doctor and medical director at Lumina Hospice & Palliative Care, adjusts 89-year-old Anne Cotton’s oxygen during a checkup in Cotton’s apartment in Corvallis, Ore. Lumina and other hospices that serve Benton County, Ore., are grappling with pandemic-fueled staff shortages, which have forced them at times to turn away new patients or delay their enrollment — as it did with Cotton.

Anne Cotton had enjoyed her years at an assisted- living facility in Corvallis, Ore. But at 89 her health problems began to mount: heart failure, weakness from post-polio syndrome, a 30-pound weight loss in a year.

“I’m in a wheelchair,” she said. “I’m getting weaker. I’m having trouble breathing.” On Sept. 30, Dr. Helen Kao, her palliative care physician and a medical director at Lumina Hospice & Palliative Care, determined that she qualified for hospice serv­ices — in which a team of nurses, aides, social workers, a doctor and a chaplain helps patients through their final weeks and months, usually at home.

Cotton, a retired accountant and real estate broker, embraced the idea. “I’ve lived a very full life,” she said. “I’m hoping I’m near the end. I need the help hospice gives.” Her sister died in Lumina’s care; she wants the same support. For older patients, Medicare pays the cost.

But Lumina and other hospices that serve Benton County, Ore., are grappling with pandemic-fueled staff shortages, which have forced them at times to turn away new patients or delay their enrollment — as it did with Cotton. “It’s devastating,” Kao said.

Another of her palliative care patients, Ruth Ann McCracken, 91, has declined physically and cognitively since suffering two strokes last year. Last month her family made an appointment for hospice enrollment.

The day before the appointment, Kao made a difficult call to McCracken’s daughter, explaining that Lumina had lost several nurses and could not safely admit new patients, perhaps for several weeks.

Distressed and fearful of delay, the family followed her advice and made an appointment for enrollment with another local hospice, Samaritan Evergreen — only to have that meeting postponed, too, because of a nursing shortage.

Hospice staff shortages have developed across the country, and while closing to new patients is not a common response, “it’s getting worse,” said Edo Banach, president and CEO of the National Hospice and Palliative Care Organization. “If this goes on much longer, it’s going to happen more.”

In a stressed health care system, some routine procedures or elective surgeries can be deferred without much harm. But more than half of the 2.3 million Medicare beneficiaries who die annually rely on hospice care, Medicare reported.

Because many put off enrolling — U.S. patients spend a median of 18 days in hospice — even short waits can mean the loss of valuable care, from pain relief to help with household tasks.

“It causes huge distress to tell a family, ‘We can’t serve you,’” said Barbara Hansen, who directs Oregon’s and Washington’s state hospice and palliative care organizations.

In New York state, “it’s a day-to-day jigsaw puzzle that puts a strain on the organization,” said Jeanne Chirico, president and CEO of the state’s Hospice and Palliative Care Association.

The shortage, hospice administrators say, stems partly from an exhausted staff who visited patients’ homes through the worst of the pandemic.

Now Willamette Valley Hospice and Palliative Care, which also serves Corvallis, has lost 25% of its registered nurses since the pandemic began and has closed to new patients several times.

Staff shortages also reflect economic pressures. Hospice nurses typically earn less than those employed by hospitals or traveling nurse agencies, which have raised their wages and bonuses as they also face a pandemic- related lack of nurses.

In Oregon and Washington, for instance, a registered nurse working for a hospice might make $40 to $60 an hour, Hansen said. Agencies in those states are advertising up to $130 an hour for traveling nurses, she said, and one in Seattle is said to be dangling $275. “No hospice can match that,” she said.

At Lumina, where staff turnover has run 80% higher than usual, “we’ve had job postings for months without any applicants at all,” Kao said. It has begun offering $2,000 bonuses for registered nurses.

Hospice aides, who are usually certified nursing assistants, are being lured away, too, sometimes leaving health care entirely. “When they’re getting paid in the low double digits and Amazon pays twice that, it’s hard to compete,” Banach said.

Vaccination resistance is also shrinking hospice staffs in states that mandate shots for health care workers.

Hospice organizations have supported such mandates and report that most workers have complied.

But losing even a few resistant hospice staff — perhaps 5% in New York state so far, Chirico estimated — could bring temporary closures, waitlists or higher caseloads for the remaining staff.

In Oregon, Samaritan Evergreen Hospice began receiving overflows from other local hospices and, for two weeks in September, was forced to practice triage. “We were taking the most ill, actively dying patients first,” said Karen Daley, the hospice director. Those who weren’t struggling with symptoms and had good support at home waited for several days.

Evergreen’s staff has stabilized for now, and triage is no longer necessary, although it could resume at any time. McCracken, to her family’s relief, was enrolled Oct. 8.

Cotton prefers to use Lumina, so she is still waiting. “I don’t know how many people are ahead of me,” she said. “Basically, I have to wait for people to die, and that’s not a pleasant thought.”

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