Honolulu Star-Advertiser

Friday, July 12, 2024 87° Today's Paper


Top News

Honolulu bus, Handi-Van phone system back up but online services still down

UPDATE: 9 p.m.

City transit officials said Saturday evening that TheHandi-Van systems have been restored and operating normally except for the EVA real-time van arrival system.

Oahu Transit Services’ online services including the thebus.org website, HEA and related real-time GPS services are all offline until at least Monday.

Skyline rail service is unaffected by the outage. Officials anticipate normal operations on Sunday for TheBus and TheHandi-Van.

3:20 p.m.

City transit officials said this afternoon that TheBus and TheHandi-Van phone systems are working again but online services including the thebus.org website, HEA (Honolulu Estimated Arrival), and other real-time transit and GPS apps remain unavailable.

An update from the Honolulu Department of Transportation Services said that officials with the Oahu Transit Services are working on restoring all systems for TheBus and TheHandi-Van, and investigating the cause of the service disruption — the second in a week.

“Passengers may experience delays in service today, Saturday, and we apologize for any inconvenience to our riders,” the update said.

“TheBus and TheHandi-Van may be experiencing ongoing delays from this morning’s disruption, however, we anticipate normal operations on tomorrow’s Sunday schedule for TheBus and regular TheHandi-Van trips as scheduled,” officials said just after 3 p.m..

Today’s communications started before 7 a.m.

On Monday, the phone and online system for TheBus and TheHandi-Van was down for about seven hours starting in mid-afternoon.

9:35 a.m.

City officials said TheHandi-Van reservation lines are coming back online and passengers can now schedule trips.

Oahu Transit Services’ phone lines for TheBus and online services including HEA (Honolulu Estimated Arrival) and related real-time transit and GPS apps, are still unavailable “and will be restored as soon as our systems are brought online,” according to an update from the Honolulu Department of Transportation Services.

“OTS is currently working on restoring all systems for TheBus and TheHandi-Van, and is investigating the cause. Passengers may experience delays in service, and we apologize for any inconvenience to our riders,” the update said.

Officials said that Skyline rail service is unaffected by the outage.

“TheBus and TheHandi-Van may be experiencing delays from this morning’s disruption, however, we plan to operate our full Saturday schedule on TheBus and fulfill TheHandi-Van trips as scheduled to the extent possible as we bring all systems back online,” they said in the 9:15 a.m. update.

PREVIOUS COVERAGE

The city’s Oahu Transit Services’ phone and onlice services are down for the second time this week.

The City & County of Honolulu’s Department of Transportation Services said in a statement released just before 7 a.m. today that OTS’ “phone and online services are currently unavailable” and that the agency is “working on fixing the system, and investigating the cause.”

No further information was given.

On Monday, the phone and online system for TheBus and TheHandi-Van was down for about seven hours starting in mid-afternoon.

By participating in online discussions you acknowledge that you have agreed to the Terms of Service. An insightful discussion of ideas and viewpoints is encouraged, but comments must be civil and in good taste, with no personal attacks. If your comments are inappropriate, you may be banned from posting. Report comments if you believe they do not follow our guidelines. Having trouble with comments? Learn more here.