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Kokua Line


Copies of death certificates are available to nonrelatives

Question: Long story short, I need a copy of a death certificate and don’t want to ask the immediate survivors for it. Do you have to be a close relative to get one? Read More
Updated on  September 18, 2017 at 11:23 pm

Police reports not needed for Equifax breach victims

Updated on  September 17, 2017 at 10:33 pm
Question: The Equifax website glitches out on people trying to check if their personal data was exposed in the breach. Read More

State tax refunds should be sent within 12 weeks of filing

Question: I filed my tax in late March this year and still have not received my refund. Could you let me know what is the normal processing time for a state tax refund and what phone number should I call for the status of my refund? Read More
Updated on  September 13, 2017 at 10:08 pm

City addresses complaint on vacation rental enforcement

Question: Thanks for trying, but telling people to call DPP to report illegal vacation rentals is a waste of time. I’ve been calling for years. They never do anything. If you doubt me, check for yourself. Read More
Updated on  September 12, 2017 at 10:45 pm

Swimmer is recovering after trouble during Roughwater

Question: I wanted to get an update, if you can provide, on the condition of the Waikiki Roughwater swimmer who was pulled from the ocean unresponsive. Read More
Updated on  September 10, 2017 at 11:27 pm

Most consumers must follow up on Equifax data breach

Question: Auwe to Equifax! Shouldn’t they be notifying customers directly who were affected by this huge data breach? Read More
Updated on  September 8, 2017 at 9:19 am

Schools have authority to charge parking fee

Question: Saturday afternoons, I play tennis at the Kalakaua tennis courts. Since it is the weekend, I normally park at Kalakaua intermediate school. Read More
Updated on  September 5, 2017 at 10:59 pm

Rat carcasses not a threat, will be left on Lehua island

Question: What will happen to all the rats they poison on Lehua island? Will they pick up the carcasses, or will they just rot there? Read More
Updated on  September 3, 2017 at 11:02 pm

Families who care for elders especially need disaster plan

Question: My husband and I are … caregivers for my parents, and also help my husband’s parents. My parents live with us and my in-laws live on their own but need help with shopping, doctor’s appointments, anything that involves a lot of driving. Read More
Updated on  August 30, 2017 at 11:04 pm

City looks into anonymous tips on suspected illegal vacation rentals

Question: I have lived on Oahu for decades and hate to see more and more suburban housing turned into vacation rentals. I’ve heard complaints about this in Kailua and Waimanalo, and now I am seeing it firsthand in Hawaii Kai. Read More
Updated on  August 29, 2017 at 9:48 pm

State is aware of homeless living along Ka Iwi coast

Question: Is the government aware that more homeless people seem to be living out of cars parked along the Ka Iwi coast between Sandy Beach and Baby Makapuu? Read More
Updated on  August 24, 2017 at 10:36 pm

Manoa, Palolo district pools remain closed due to repairs

Question: The Manoa swimming pool has been closed all summer. Maybe you can find out why. It’s been very hot in Manoa. We all love our pool. What the heck is going on? Read More
Updated on  August 23, 2017 at 10:44 pm

Lower-priced senior passes for national parks available by mail

Question: I’m a senior and am interested in purchasing a national park pass before the price hike on Monday. I can’t travel to Maui or the Big Island by the deadline. Is there a local office in Honolulu to purchase the Senior Pass? Read More
Updated on  August 23, 2017 at 11:43 am

Flex-use condo owners face Sept. 1 deadline to opt for lower tax

Updated on  August 17, 2017 at 11:35 pm
Under Ordinance 17-13, eligible owners in complexes zoned for mixed use, hotel or commercial use have until Sept. 1 to dedicate certain property for residential use or lose the lower property tax rate that comes with that classification. Read More

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