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Kokua Line


Online queue aims to ease long wait to renew license

Question: Someone told me that the Hawaii Kai Satellite City Hall location now requires appointments for driver’s license renewals. Read More
Updated on  April 18, 2018 at 11:05 pm

Usual home, car insurance typically no help after flood

Question: I am seeing quite a few appeals for donations to repair flooded homes and cars. I am not unsympathetic and want to help my neighbors, but I do have to wonder, don’t they have insurance? Read More
Updated on  April 18, 2018 at 4:51 pm

Man who chases chickens sparks neighbor’s concern

Question: Are there any state and/or city laws against private citizens (not authorized contractors) harassing or killing feral animals? Read More
Updated on  April 16, 2018 at 11:25 pm

Free shredding is offered this month in Kapolei and Aiea

Question: Did I miss the free shredding? Answer: No. Two upcoming public events offer free shredding of a limited number of personal documents. Read More
Updated on  April 15, 2018 at 9:30 pm

‘Vertical evacuation’ works only in tall, strong buildings

Question: As a frequent Hawaii visitor, I have never been here during any kind of natural disaster. I am thankful for that but do want to be prepared. Regarding tsunamis, I know they say seek higher ground, but does that include high-rises? Read More
Updated on  April 12, 2018 at 10:00 pm

Intrusive calls, fake email signs of seasonal tax scam

Kokua Line has received a flurry of tax-related questions, some asking where to get federal income tax forms at the last minute but others warning of scams — aggressive ones. Read More
Updated on  April 11, 2018 at 10:03 pm

Law doesn’t require patient to tell kin about death plan

Updated on  April 10, 2018 at 9:36 am
Question: Under the aid-in-dying law, does “having six months to live” include the very old? Read More

Plan to raise water rates doesn’t affect sewer fees

Question: If the Board of Water Supply increases the water rate, will that automatically raise the sewer rate? At this rate many people can’t afford to use any water. Read More
Updated on  April 5, 2018 at 9:37 pm

Taxpayer cutting it close with request for filing help

Updated on  April 3, 2018 at 11:28 pm
Question: I procrastinated. Is it too late to get help finishing my taxes, with that program you mentioned a while back? Read More

City working with vendor to confirm data-crash IDs

Honolulu Corporation Counsel Donna Leong, the city’s chief legal adviser, emailed Kokua Line about the data failure affecting Hawaii driver’s licensing systems, after reading that vendor Marquis ID Systems had declined to answer specific questions despite our being referred to MIDS by the city. Read More

Cleaning up pillbox graffiti could occur after safety work

Updated on  March 29, 2018 at 11:33 pm
Regarding the Lanikai pillboxes: Are they going to paint out the graffiti up there? If they do paint it, how are they going to keep it looking better? Read More

Curfew law is still in effect for Hawaii kids under 16

Updated on  March 28, 2018 at 11:05 pm
Maybe it’s because it’s spring break, but I’ve been wondering this week: Does Honolulu still have a curfew? Read More

Vendor declines to answer questions about data crash

Updated on  March 28, 2018 at 6:11 pm
Kokua Line continues to seek details about the computer failure affecting Hawaii residents who applied for a driver’s license or state ID between Feb. 25 and Sept. 15, 2017, the date a server and backup system managed by Marquis ID Systems failed. The city referred many of our questions to MIDS, the vendor, which refused to answer most of them. Read More

City redeems HI-5 bottles put in blue curbside carts

Updated on  March 27, 2018 at 1:26 am
Question: What happens to the beverage containers that one disposes of in the blue “recycle” cart? Are they“redeemed”? Read More

Key questions unanswered in crash of licensing system

Updated on  March 26, 2018 at 7:10 am
Kokua Line readers had something to do with the city’s revelation — belated as it was — that the highly sensitive personal records of more than 100,000 Hawaii residents were corrupted in a computer failure in September. Read More

People urge city to repaint Makakilo Drive crosswalks

Question: I am writing in response to the “auwe” comment directed at the “jaywalking” on Makakilo Drive, as I believe it is directed at me. Read More
Updated on  March 22, 2018 at 10:23 pm

Oahu rail project not using same process as FIU bridge

Updated on  March 21, 2018 at 10:26 am
Question: The collapse of the Florida International University pedestrian bridge was alarming, more so because it was using a new construction technique designed specifically to minimize traffic disruption to a busy thoroughfare over which it spanned. Is the Honolulu rail guideway being constructed using the same ABC construction method? Read More

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