Only 45 percent of travelers are satisfied with food and beverage options at Honolulu International Airport, making it the worst-rated in the U.S.
The ratings were compiled from among users of AirportXP, a mobile application that allows travelers to rate and share experiences with airport officials in real-time.
AirportXP is a tool developed by New York-based Phoenix Marketing International. Its seven-point satisfaction scale was used to calculate percentages based on the number of travelers rating food and beverage service at 6 or 7, the scale’s top two ratings.
Tampa International Airport scored the best at 76 percent, followed by Salt Lake City International’s 75 percent rating, and the 72 percent earned by Minneapolis-St. Paul International Airport.
Los Angeles International Airport is the third-worst in the country with 53 percent, while the 50 percent satisfaction rating for Ronald Reagan Washington National Airport makes it second-worst, with a score five percentage points better than Honolulu.
“Travelers, especially those that are in airports on a regular basis, are very discerning when it comes to the choices they have in food and beverage,” said Scott Ludwigsen, executive vice president of Phoenix Marketing International Travel Research Group. “Our research tells us that airport officials need to be paying careful attention to the variety of food and beverage options, availability of food and beverage concessions post-security and the condition and cleanliness of food areas. All of these are determining factors for airport executives to be taking into consideration, as they strategize and plan food and beverage options,” he said, in a statement.