comscore Hawaiian tops in punctuality; halts Kapalua sales | Honolulu Star-Advertiser
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Hawaiian tops in punctuality; halts Kapalua sales

  • COURTESY HAWAIIAN AIRLINES

    Hawaiian also ranked first for fewest passengers denied boardings with 0.04 involuntary denied boardings per 10,000 passengers during the third quarter.

Hawaiian Airlines’ flights arrived on schedule 91.3 percent of the time in September as the company held on to the top spot among U.S. carriers.

The average among the 12 reporting U.S. carriers was 85.5 percent, according to data released today by the U.S. Department of Transportation. A flight is scheduled “on time” if it arrives less than 15 minutes after its scheduled arrival time. Hawaiian has led all U.S. carriers in on-time performance for each of the past 12 years.

Separately, Hawaiian announced today that it temporarily has postponed sales for its Honolulu-West Maui service while it secures the necessary Transportation Security Administration presence at Kapalua Airport. The company had begun sales on Nov. 3 for four daily flights between Honolulu and Kapalua that were scheduled to begin Jan. 18 using the 48-seat ATR-42 turboprop aircraft operated by ‘Ohana by Hawaiian.

“We look forward to resuming bookings shortly, and we apologize to our guests for the inconvenience,” Hawaiian spokesman Alex Da Silva said. “We have been in contact with customers who purchased tickets to provide flight options to Maui through Kahului.”

In the DOT data, Hawaiian also ranked first for fewest passengers denied boardings with 0.04 involuntary denied boardings per 10,000 passengers during the third quarter. This category is only reported on a quarterly basis. The state’s largest carrier ranked second in fewest flight cancellations with 0.1 percent, or 9 cancellations out of 6,178 flights during September.

Hawaiian ranked near the bottom for mishandled baggage reports at 10th place during the month. There were 3.27 mishandled baggage reports per 1,000 passengers. Hawaiian was seventh for fewest consumer complaints with 0.69 per 100,000 passengers.

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