Kauai Island Utility Cooperative received calls today from members saying they were telephoned by a man identifying himself as a representative from the utility who demanded payment immediately.
KIUC said it wants customers to know it does not initiate calls to customers about late bills. Similar incidents were reported to KIUC in January and April.
The utility said never provide personal, confidential or financial information to anyone when responding to unsolicited phone calls or emails. If there’s uncertainty whether the call is legitimate, get the caller’s name, phone number and company name and tell them you’ll call them back after verifying their information. Report it to the police.
KIUC offers SmartHub to its customers. SmartHub provides online account information and members can sign up at kiuc.smarthub.coop to access KIUC’s self-service site.
For questions about the status of your electric bill or for more information on SmartHub, call KIUC at 246-4300.