Dear Savvy Senior: Can you provide some tips on how to choose a good estate-sale company who can sell all the leftover items in my mother’s house? — Inquiring Daughter
Dear Inquiring: The estate-sale business has become a huge industry over the past decade. There are roughly 22,000 estate-sale companies that operate in the U.S., up nearly 60 percent from 10 years ago. But not all estate sale companies are alike.
Unlike appraisal, auction and real-estate companies, estate-sale operators are largely unregulated, with no licensing or standard educational requirements. That leaves the door open for inexperienced, unethical or even illegal operators. Therefore, it’s up to you to decipher a good reputable company from a bad one. Here are some tips to help you choose.
>> Check their reviews: After you find a few companies, check them out on the Better Business Bureau (BBB.org), Angie’s List (AngiesList.com), Yelp (Yelp.com) and other online review sites to eliminate ones with negative reviews.
>> Call some companies: Once you narrow down your list, interview them over the phone. Ask them how long they’ve been in business and how many estate sales they conduct each month. Find out about their staff, the serv-ices they provide, if they are insured and bonded, and if they charge a flat fee or commission. The national average commission for an estate sale is around 35 percent, but commissions vary.
You may want to visit their next sale to get a feel for how they operate. Also get a list of references of past clients and call them.
>> Schedule appointments: Set up two or three face-to-face interviews with the companies you felt provided you with satisfactory answers over the phone.
During their visit, show the estate liquidator through the property. Point out items that will not be included in the sale, and items where price is a concern. Many estate companies will give you a quote, after a quick walk-through.
Ask about pricing (how do they research prices and is every item priced?), how they track what items sell for, what credit cards do they accept, and how and where will they promote and market your sale. EstateSales.net is a leading site used to advertise sales.
Ask how many days will it take to set up for the sale, how long the sale will last, and if they will take care of getting any necessary permits to have the sale.
Find out how and when you will be paid and what types of services they provide when the sale is over. Will they clean up the house and dispose of the unsold items, and is there an extra charge for that? Get a copy of their contract and review it carefully before you sign it.
For more information on choosing an estate-sale company, see National Estate Sales Association online guide at NESA-USA.com, and click on “Consumer Education,” then on “Find the Right Company.”
Jim Miller is a contributor to NBC-TV’s “Today” program and author of “The Savvy Senior.” Send your questions to Savvy Senior, P.O. Box 5443, Norman, OK 73070; or visit savvysenior.org.