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Oahu driver licensing centers, satellite city halls to extend hours to meet demand

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Driver licensing centers around Oahu will extend their hours starting July 1 to meet a growing demand for driver’s licenses, learner’s permits and state identification cards.

“Our hope is that the extended hours on weekdays and Saturdays will offer the convenience and extra boost needed to achieve our goal of eliminating the pandemic-caused backlog by the end of the year,” said Nola Miyasaki, director of the city’s Department of Customer Services, in a statement.

The Kapalama, Kapolei, Koolau and Waianae driver licensing centers will open at 7 a.m., an hour earlier than usual, for customers who need to renew their licenses. The centers will stay open until 5 p.m., an hour later than usual, from Monday through Friday, and will give priority to customers who make appointments on the city’s AlohaQ reservation system.

The Windward City, Hawaii Kai and Downtown Satellite City Halls will also open at 7 a.m. on weekdays for those who need to renew their licenses. They, along with the Pearlridge Satellite City Hall, will be open from 8 a.m. to 4 p.m. on Saturdays to serve those who are renewing driver’s licenses, learner’s permits or state ID cards.

An estimated 73,384 driver’s licenses, learner’s permits and state ID cards will have to be renewed on Oahu between July 1 and the end of the year.

To meet demand, the centers and satellite city halls are relying on other operational changes, including stand-by services that allow slots from no-shows and cancellations to be filled, and making additional next-day appointment slots available at Kapalama and Kapolei driver licensing centers during business days between 3:30 p.m. and 4:30 p.m.

Appointments can be made at www.AlohaQ.org.

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