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Services restored after fiber cable cut on Hawaii island

UPDATE: 4:30 p.m.

Hawaiian Telcom has completed repairs to the severed fiber line, restoring cellular and landline phone services to the west side of the Big Island, Hawaii island police reported.

The company in a statement said all services impacted by the cut cable are back online.


A Hawaiian Telcom fiber cable break affecting internet and voice services on Hawaii island and Hana, Maui, could be repaired by the end of the day.

A construction company crew accidentally severed the cable this morning, Hawaiian Telcom said in a news release. The company said the impact “ranged from intermittent or slow service to inability to place or receive calls” and was dependent on the service, location and service provider.

Hawaii County Civil Defense reported that the break affected “cellular telephones, traditional landline telephones, the internet, and public radio stations ability to broadcast.”

The cable was cut in a remote area near Waikoloa Village. The Hawaii Police Department reported the issue starting at around 9 a.m., and Hawaiian Telcom technicians were able to arrive at the site at around 1 p.m.

Some services have already been restored, and the company is aiming to restore all services by 4 p.m. this afternoon.

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