comscore Travel dilemmas: Time to heed Real ID alerts | Honolulu Star-Advertiser

Travel dilemmas: Time to heed Real ID alerts

                                Passengers wait in line at TSA security gate at Daniel K. Inouye International Airport.


    Passengers wait in line at TSA security gate at Daniel K. Inouye International Airport.

If you already have your federally compliant driver’s license, you get a gold star. Literally. We’ll explain that in a bit.

If you don’t know whether you have a federally compliant driver’s license, you probably don’t, because you would remember the pain of going to the Department of Motor Vehicles to get one.

If you don’t know why this matters, this is a good time to find out, because the clock is ticking.

Almost three-quarters of Americans either don’t have Real ID or don’t know whether they do, according to a study released last month by the U.S. Travel Association.

If, on Oct. 1, 2020, you are flying domestically and you expect your regular driver’s license to get you through airport security (and you aren’t carrying another form of compliant identification, which you can find at, you will not be able to board.

Getting the federally compliant license requires you to gather your documentation, make an appointment and go to the DMV. You apply, your documentation checks out and you get a new license with a bear and a gold star in the upper right corner — that’s how you know you have a Real ID.

The travel association study estimates nearly 80,000 potential passengers could be stopped from catching your flights on the first day this is implemented because you don’t have Real ID (or another form of acceptable identification), resulting in $40.3 million in lost spending for travel businesses. Play that out for a week, and it’s more than half a million people representing $282 million in lost spending.

To bring this home: If you get turned away at the airport and forget to cancel your flight, you can kiss your ticket goodbye.

By now you may be sputtering about why you didn’t know about this. It’s not totally your fault.

After all, it’s been 14 years since this mandate was signed into law, and there have been numerous delays in its implementation.

There’s been “an assumption by folks that this would be extended or pushed back, so folks haven’t taken it as seriously as they should,” said Tori Emerson Barnes, executive vice president of public affairs and policy for the U.S. Travel Association, which is now communicating this information to the public.

How to do that? We spoke with communications experts who suggested that this message requires:

>> A sense of urgency. You know how you put off calculating your taxes until April 15? That’s how people look at getting Real ID. You’re not going to jail if you don’t have Real ID, but you aren’t going to go anywhere on a domestic flight unless you have it (or another acceptable form of ID).

“The TSA and DHS appear to be relying on FAQs at their websites” to communicate this change, said Ethan Rasiel, chief executive of Lightspeed PR, a New York-based public relations business that helps clients introduce new technologies. “This isn’t going to be sufficient,” he said in an email.

>> Use every tool in the communications toolbox. “It’s time for a full-court press to get the word out,” said Nico Melendez, formerly a media representative for the Transportation Security Administration. It’s important to use all media — including social media — to let people know, he said.

>> Go where travelers are. If you want to let people know about changes, go to travel websites, hotels, travel agents and those who work with business travelers and ask for their help in communicating, said Kevin O’Malley, chairman and chief executive of Travel and Transport, a large corporate travel agency.

>> Go where travelers aren’t. This may be the most difficult group to corral, O’Malley said, especially if they are infrequent travelers. It may require a grassroots effort through banks, institutions, clubs, organizations, personnel departments at large companies and so on.

>> Reinforcement from voices of authority. Airport TSA officers are telling people who are boarding flights that they need to have a compliant ID, said Jenny Burke, a TSA representative.

Deemphasize the punitive, said Joshua Dorsey, assistant professor of marketing at California State, Fullerton. Explain “the benefit to you of why you’d want to have Real ID,” he said. “Tether the Real ID to something positive that allows me to continue to have a growth experience.”

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