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Hawaiian Electric permanently shuts walk-in payment centers

Hawaiian Electric Co. announced today that it is permanently closing its walk-in payment centers in Honolulu, Kahului, Hilo, Kona and on Molokai.

The centers have been closed since the start of the COVID-19 pandemic, and are being permanently shut as customers adapt to other payment options, the company said.

Hawaiian Electric said its customers can enroll for online services that include bill payment.

Company officials said in a news release that even before the pandemic, fewer than 5 percent of customers used the company’s walk-in payment centers and those customers are now using other payment options, including automatic bill payment.

Payment drop boxes remain available to customers paying by check. The locations include:

>> Oahu: Alakea Street outside of 1001 Bishop Street. office

>> Hawaii island: Hilo, 1200 Kilauea Ave.; Kona, 74-5519 Kaiwi St.; Waimea, 66-1591 Kawaihae Rd.

>> Maui County: Kahului, 210 W Kamehameha Ave.; and on Molokai, 32A Ulili St.

For customers who prefer to pay in person, Western Union payment locations are available at retailers on Oahu, the Big island, and Maui; also at Molokai Federal Credit Union for members only. All retail locations accept cash, and Foodland and Sack N Save stores also accept checks


For more information:

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