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Hawaiian Airlines flights delayed after third-party data center outage

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A “power blip” this morning shut down the servers at DRFortress that run operations for Hawaiian Airlines, causing flight delays.

“About 9 a.m. today we experienced a temporary internet outage in Hawaii due to a power disruption at our third-party data vendor during scheduled maintenance,” said Tara Shimooka, Manager, External Communications, for Hawaiian Airlines. “The outage, impacting our Hawaii systems and headquarters, has been resolved, but we are experiencing flight delays as a result of the temporary outage. We’re working with affected guests and sincerely apologize for the inconvenience.”

The internet outage is unrelated to Hawaiian Air’s recent passenger service system transition and instead a result of power disruption by Hawaii Air’s internet provider, DR Fortress, affecting its Hawaii-based customers.

Flight safety has not been impacted, Shimooka said.

The system outage caused “significant delays” in Hawaiian Airlines’ neighbor island and transpacific flight operations.

“[W]e were unable to dispatch flights between 9 a.m. through noon today. Two Kahului-bound flights from the West Coast also diverted to HNL due to space constraints at OGG,” said Shimooka. “We are now concentrating our efforts on resuming our flight schedule and safely getting our guests to their destinations.”

DRFortress provides services to Bank of Hawaii, The Queen’s Medical Center and other local businesses.

Rosa White, co-founder of DR Fortress, said the company was “in the middle of a maintenance” and had a “maintenance issue” that caused the outage.

The Honolulu Star-Advertiser is a DR Fortress client and experienced operational issues for about an hour.

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