comscore AT&T to give $5 to customers hit by cellphone network outage | Honolulu Star-Advertiser
Top News

AT&T to give $5 to customers hit by cellphone network outage

Honolulu Star-Advertiser logo
Unlimited access to premium stories for as low as $12.95 /mo.
Get It Now
  • ASSOCIATED PRESS / FEB. 22
                                The company logo hangs over the door to an AT&T store in Denver. AT&T says it will give affected customers $5 each to compensate for last week’s cellphone network outage that left many without service for hours.

    ASSOCIATED PRESS / FEB. 22

    The company logo hangs over the door to an AT&T store in Denver. AT&T says it will give affected customers $5 each to compensate for last week’s cellphone network outage that left many without service for hours.

DALLAS >> AT&T says it will give affected customers $5 each to compensate for last week’s cellphone network outage that left many without service for hours.

The Dallas-based company said on its website that customers will get the $5 credit on their account within two billing cycles. The credit does not apply to AT&T Business, prepaid service or Cricket, its low-cost wireless service. AT&T said prepaid customers will have options available to them if they were impacted, although it did not elaborate on what those options might be.

The outage knocked out cellphone service for thousands of its users across the U.S. starting early Thursday before it was restored. AT&T blamed the incident on an error in coding, without elaborating, and said it was not the result of a cyberattack.

Comments (9)

By participating in online discussions you acknowledge that you have agreed to the Terms of Service. An insightful discussion of ideas and viewpoints is encouraged, but comments must be civil and in good taste, with no personal attacks. If your comments are inappropriate, you may be banned from posting. Report comments if you believe they do not follow our guidelines.

Having trouble with comments? Learn more here.

Click here to see our full coverage of the coronavirus outbreak. Submit your coronavirus news tip.

Be the first to know
Get web push notifications from Star-Advertiser when the next breaking story happens — it's FREE! You just need a supported web browser.
Subscribe for this feature

Scroll Up