Question: Is the state planning to do anything about their trusted testing partners not being able to meet the 72-hour deadline for test results? Read more
Question: I was approved for receiving PEUC six weeks ago but have not received any payment since the status of my claims is pending. If my claims are not resolved before the end of this year, will I lose out on receiving the PEUC compensation? Read more
On Thanksgiving Day, we devote Kokua Line to readers’ expressions of gratitude, which are plentiful even during a year that has been difficult and isolating for so many. Whether thanking someone for a kind deed, a lifesaving act, or simply a positive attitude, the sense of connection a heartfelt Mahalo conveys is appreciated always. Read more
Question: As of Saturday neither my husband nor I has received a restaurant card. I have called the information line and been told I am on the list at the correct address. What’s up with the delay? If the card does not get here soon, I will not have time to use it. Read more
Question: I have lost my Hawaii state ID. Can you please tell me where and how — in this period of chaos — I can get it replaced? I live in the McCully area. Read more
Question: The rules say you can renew your Hawaii driver’s license within six months before expiration. However, they’ve been allowing renewal by mail only for licenses that expire in 2020. This poses a horrible hardship during these times. Are there any plans to update the eligible expiration year to 2021? Read more
During troubled times, books are a source of information, comfort and entertainment. Read more
Question: Could you please provide details about the pre-travel testing now that the state has added more providers? All I could see on TV was the sign with the names. I need to know where to make an appointment. Read more
Question: Regarding getting an appointment on www.AlohaQ.org, the website says, “Openings are added regularly, so please check back often for additional times.” Is this even true? I’ve tried practically every day and never find anything. Read more
You have to apply for this program, which adds 13 weeks of benefits for eligible claimants, and you must have a zero balance in your Unemployment Insurance account before you do so. Read more
Question: I’ve been trying to get my driver’s license renewed for some time now. It doesn’t expire until the beginning of December, but that time is fast approaching. There are no appointments available anywhere on Oahu. I can’t even get someone on the phone to help me. Do you have any suggestions? Read more
Beginning Oct. 10, travelers may schedule an appointment at select CVS Pharmacy drive-thru locations. Registration instructions and costs can be found at www.cvs.com/selfpaytesting,” according to Hawaii’s Department of Health. Read more
Question: Are homeowners allowed to take sand from the beach to use for home projects? I don’t know where to go for this information. My wife and I are grandparents of 14 grandchildren and we have erected a swing set in our backyard and are concerned about possible injuries if one should fall on the grass. Read more
Question: Why is the city’s Small Business Relief and Recovery Fund restricted to only businesses with a physical address, excluding thousands of us who run our business from a home office and use P.O. boxes? Read more
“In the meantime, state partners like CVS, Walgreens and others should provide options for guests traveling from those markets,” said Alex Da Silva, a spokesman for Hawaiian Airlines. Read more
Question: With all the concerns surrounding the USPS and their timely delivery, there’s concern about mail-in ballots being delivered on time. There is a statement on social media that says if one puts a First-Class stamp on their ballot-return envelope, that USPS will have to treat that envelope as First-Class mail, not bulk mail, and that will ensure timely delivery. Is this correct? Read more
To be clear, the negative test result must be presented upon entry to Hawaii, as described in Gov. David Ige’s emergency proclamation, issued Wednesday, which should be the last word on the basic requirements. Read more
Question: Will we get Lost Wages Assistance in a lump sum, since it’s retroactive? Read more
Question: Can Kokua Line please get clarification on current Tier 1 opening rules for Oahu parks? I play pickleball where there are four outdoor courts. Are we allowed five people per court or only five people for the entire complex of four courts? Read more
More than 34,000 appointments were canceled, although staff continued to work behind the scenes, processing what they could online and by mail. Such services are limited, constrained by state law. Read more
Question: I see those drive-thru grocery giveaways on the news, but by then it’s too late for me. We could use the help; been out of work since April and no more pride about it. How do I find out where they’ll be? Read more
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