comscore Disney Plus suffers technical difficulties at launch | Honolulu Star-Advertiser
Top News

Disney Plus suffers technical difficulties at launch

  • ASSOCIATED PRESS
                                The logo for The Walt Disney Company appeared above a trading post, Aug. 7, on the floor of the New York Stock Exchange. Disney Plus launched its streaming service overnight.

    ASSOCIATED PRESS

    The logo for The Walt Disney Company appeared above a trading post, Aug. 7, on the floor of the New York Stock Exchange. Disney Plus launched its streaming service overnight.

NEW YORK >> Disney’s brand-new streaming service Disney Plus may be a victim of its own success.

The $7-a-month service offering an array of Disney classics and new shows suffered some technical difficulties hours after launching at 10 p.m. Hawaii time on Monday.

The problems started a little before 2 a.m., according to downdetector.com, a website that tracks outages. It received more than 8,000 reports of difficulties, mostly with video streaming. Others reported problems logging in. The reports peaked around 4 a.m. and had dwindled by 8 a.m.

Disney said it was working to resolve the issue after consumer demand exceeded its expectations, said spokeswoman Karen Hobson. The company did not say what caused the problem.

Disney has invested billions in its streaming service, beginning with the purchase of a stake in streaming technology company BAMTech in 2016, which it later increased to a majority stake. In 2018 Disney launched ESPN Plus using technology from BAMTech. That service now has 3.5 million subscribers.

In a call with analysts on Nov. 7, CEO Bob Iger said he was confident that the technology in place could handle an influx of users.

“We feel that the platform is robust enough and that all the elements that need to be in place to manage that kind of scale are there,” he said.

Click here to see our full coverage of the coronavirus outbreak. Submit your coronavirus news tip.

Be the first to know
Get web push notifications from Star-Advertiser when the next breaking story happens — it's FREE! You just need a supported web browser.
Subscribe for this feature
Comments (1)

By participating in online discussions you acknowledge that you have agreed to the Terms of Service. An insightful discussion of ideas and viewpoints is encouraged, but comments must be civil and in good taste, with no personal attacks. If your comments are inappropriate, you may be banned from posting. Report comments if you believe they do not follow our guidelines.

Having trouble with comments? Learn more here.

Scroll Up