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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM Pearl City Highlands Elementary School experienced a flash flood.
Kokua Line: Why is my phone still out after the storm?
  • By Christine Donnelly cdonnelly@staradvertiser.com
  • Dec. 12, 2021
  • 9 Comments

Question: Can someone at Hawaiian Telcom please provide updates to those who have lost their landline telephone service resulting from the storm on Dec. 6? I noticed that Hawaiian Electric has been providing updates to their customers via Twitter but Hawaiian Telcom has communicated nothing regarding status except for a very generic statement on their web page. I am a kupuna whose landline telephone is a lifeline for help and assistance. Read more

CRAIG T. KOJIMA/CKOJIMA@STARADVERTISER.COM Soldiers from 213 regiment, Schofield,Second 2NV Infantry brigade combat team gather on Rim Loop in Aliamanu to distribute boxes of water.
Kokua Line: Will Navy replace property lost to contamination?
  • By Christine Donnelly cdonnelly@staradvertiser.com
  • Dec. 9, 2021

Question: My granddaughter is one of those whose water smelled like gasoline from the tap. Her husband is in the Navy and they have little ones at home. She is feeling like she should throw away some of the baby things, but will they get reimbursed for that? Read more

U.S. ARMY Soldiers with 25th Infantry Division, distributed water on December 2, 2021 at Aliamanu Military Reservation, Hawaii.
Kokua Line: How long will it take to get water results?
  • By Christine Donnelly cdonnelly@staradvertiser.com
  • Dec. 8, 2021
  • 3 Comments

Question: Regarding the potential risk of broader contamination from the Navy’s Red Hill fuel tanks, the Honolulu Board of Water Supply has said it will be testing the Halawa shaft weekly and posting results on the BWS website as they become available. How long does it take for the results to come in from the weekly tests? Where exactly on the BWS website will the results be posted? Read more

ASSOCIATED PRESS In this 2012 file photo, a patent for a mail slot, left, and U.S. war and savings bonds sit on display in the Nevada State Treasurer’s office in Las Vegas, part of numerous unclaimed properties that the state is trying to reunite with their owners or heirs.
Kokua Line: How do I redeem paper savings bonds?
  • By Christine Donnelly cdonnelly@staradvertiser.com
  • Dec. 7, 2021
  • 5 Comments

Question: Regarding the Auwe about difficulty redeeming U.S. savings bonds, I could relate. How can I redeem Series EE bonds if my bank won’t do it? These are paper U.S. savings bonds, dating back many years. Read more

GEORGE F. LEE / GLEE@STARADVERTISER.COM Election campaign signs at the intersection of Pupupuhi Street and Farrington Hwy in Waipahu on Wednesday, Oct. 28.
Kokua Line: When can candidates put up campaign signs?
  • By Christine Donnelly cdonnelly@staradvertiser.com
  • Dec. 3, 2021

Question: I have seen yard and street-side campaign signs for City Council, lieutenant governor, state representative and even a labor union sign in the past month. I thought signs were allowed only from 45 days prior to the election. Can you check and let us know what we can do when we see illegally posted signs? Read more

CRAIG T. KOJIMA/CKOJIMA@STARADVERTISER.COM Hawaii traffic jam in the afternoon.
Kokua Line: How do I get rid of a ticket that raised my car insurance?
  • By Christine Donnelly cdonnelly@staradvertiser.com
  • Nov. 24, 2021
  • 27 Comments

Question: Over a year ago I received a citation that I challenged in court, resulting in a reduction to a much lesser charge. About a month ago my auto insurance company notified me that my premium would be rising almost 400% for my six-month renewal, because the company reviewed my record and found this citation. Read more

STAR-ADVERTISER Hawaii State Library main branch at King and Punchbowl.
Kokua Line: Why hasn’t the State Library reopened?
  • By Christine Donnelly cdonnelly@staradvertiser.com
  • Nov. 23, 2021
  • 13 Comments

Question: Why does the main public library continue to keep its doors closed to the public? Having only “takeout” service is not acceptable, not after a year and a half of continuous closure. Allowing the public to check out books is only a small portion of the main library’s role. Surely, the state librarian has had sufficient time to figure out a way to safely reopen this library. Enough already! Read more


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